At Technology Experiment Company Limited, we want to ensure you have the best experience with our mobile application. Since our billing is securely handled by Paddle (our Merchant of Record), refunds are subject to the following guidelines:
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all first-time subscriptions. If you are not entirely satisfied with our premium features, you can request a full refund within 14 days of your initial purchase date.
2. Conditions for a Refund
To be eligible for a refund, please ensure that:
- The refund request is made within 14 days of the purchase/billing date.
- You provide the valid email address associated with the purchase or the Paddle Order ID.
Note: Renewals (monthly or annual) are generally not eligible for refunds unless required by local consumer laws. You can cancel your subscription at any time to prevent future billing.
3. How to Request a Refund
To request a refund, you can choose one of the following methods:
- Via Paddle Support: You can contact Paddle directly through their customer support portal at https://paddle.net or via your email receipt.
- Via Our Support: Email us at app@tech-expe.com with your order details, and our team will assist you in processing the refund through Paddle.
4. Processing Time
Once approved, refunds are processed automatically by Paddle. It usually takes 15 to 30 business days for the funds to appear back in your original payment method (Credit Card, PayPal, etc.).